At Sonoluxa, each sound and light fusion device undergoes comprehensive technical calibration and artistic verification before dispatch. Given the intricate engineering behind our audio-visual products, order processing typically requires 3-5 business days (extended compared to standard electronics retailers). During peak seasons, processing may extend to 5-7 business days to maintain our precision standards. Order cancellations are exclusively accepted within 24 hours of purchase by contacting [email protected]. Beyond this period, your device enters our specialized calibration phase and becomes non-cancellable—though our generous return window provides ample reconsideration time.
We guarantee the artistic integrity and technological performance of every Sonoluxa creation. You may return unused products in original condition within 30 days of delivery (significantly exceeding standard electronics policies). For exchanges of sound-light synchronization devices, we allow 45 days to account for the complex diagnostics required for premium audio-visual equipment. Initiate returns through www.sonoluxa.com and select your preferred resolution. Please note: Custom-configured lighting systems and personalized acoustic profiles are permanently excluded from returns due to their bespoke nature.
To uphold our audiovisual excellence standards, returns must satisfy these criteria: (1) Demonstrate zero operational wear, acoustic degradation, or optical imperfections (2) Contain all original packaging including Sonoluxa's proprietary acoustic foam inserts and light-diffusing components (3) Maintain intact calibration seals and authentication certificates. Our technicians perform multi-spectrum analysis upon receipt. Products failing our rigorous inspection will be returned at customer expense within 14 business days accompanied by a detailed technical assessment report.
Refunds require 10-14 business days after we receive your return—this extended timeframe accommodates our thorough audio-visual performance verification. The refunded amount excludes initial specialized shipping charges and any applicable return transportation fees. For payments processed through electronic platforms, an additional 3-5 banking days may precede fund reappearance in your account due to financial institution protocols.
Customers assume return shipping expenses unless the return stems from our error (incorrect/damaged item configuration). We strongly recommend insured, vibration-protected shipping with climate control—Sonoluxa cannot assume liability for return shipments damaged in transit. For exchanges exceeding $500 in value, we supply prepaid specialized carrier labels (deducted from your refund if unutilized).
Report technical or cosmetic issues within 10 days of delivery by emailing [email protected] with detailed imagery demonstrating the concern. We'll coordinate complimentary return logistics and prioritize replacement (contingent on inventory availability) or process a comprehensive refund including original specialized shipping costs. This policy exception underscores our dedication to audiovisual perfection.
Custom acoustic tuning configurations and bespoke light sequencing patterns constitute final sales. For seasonal acquisitions (November 20 - January 5), the return window extends to February 10. Commercial installation projects and architectural lighting systems follow distinct protocols—consult our technical specialists. Sonoluxa reserves prerogative to decline returns from clients demonstrating excessive return frequency (surpassing 35% of orders).
For return authorization or technical policy inquiries, contact our Audiovisual Support Team at [email protected] (response within 48 hours). Always include your order reference and visual documentation for allegedly compromised items. Access www.sonoluxa.com for real-time technical support during operational hours PST.
