Our technologically advanced products feature limited production runs to ensure quality and exclusivity. Each Sonoluxa device undergoes rigorous testing to meet our high standards for both audio performance and visual artistry. Should an item become unavailable after your purchase due to high demand or technical constraints, we will notify you within 3 business days with these options: (1) priority access to our upcoming limited edition collection featuring enhanced sound-light synchronization technology, (2) full refund processed immediately through your original payment method, or (3) store credit with 15% bonus value toward future innovative products. This approach reflects our dedication to creating immersive sensory experiences rather than mass-produced items.
All prices are displayed in USD and final at checkout. We maintain transparent pricing that reflects the advanced engineering, premium acoustic components, and sophisticated light technology integrated into each product. In rare instances of significant pricing discrepancies due to technical errors (e.g., $500 audio-light system listed as $50), we reserve the right to cancel such orders and will notify you within 72 hours. For any orders canceled under these circumstances, we offer a 20% discount code toward future purchases as compensation, maintaining our brand's commitment to fairness and technological excellence.
Each Sonoluxa order undergoes comprehensive quality inspection, including sound calibration and light synchronization testing to ensure optimal performance. Standard processing requires 3-5 business days, while during peak seasons or product launches, processing may extend to 5-7 business days. You will receive detailed tracking information via email once your technologically sophisticated package ships. For custom-configured systems requiring additional technical setup and synchronization, estimated delivery timelines will be clearly displayed during checkout to manage expectations for these specialized sensory experiences.
We utilize specialized shipping partners with expertise in handling sensitive audio-visual equipment to ensure your sophisticated devices arrive in perfect working condition. Domestic shipments typically require 10-18 business days after processing completion, while international deliveries may take 18-28 business days due to customs procedures for electronic devices. All international packages include comprehensive customs documentation with accurate technical specifications and valuations to prevent delays - essential for our global customers seeking premium audio-visual integration.
We accept returns within 30 days of delivery for store credit or exchange, providing extended consideration time for our technologically complex products. All items must be returned in original condition with all packaging, accessories, and protective films intact. Return authorization processing may take 12-15 business days after we receive your package, as each returned device undergoes thorough technical inspection to verify both audio and light functionality. Custom-configured systems and limited edition projection lamps are excluded from returns to maintain the exclusivity and technical integrity of these specialized creations.
All technological innovations, including our proprietary sound-light synchronization algorithms, acoustic engineering designs, visual projection patterns, and product interface designs are protected intellectual property. Unauthorized commercial use, technical replication, or reverse engineering of our audio-visual technology is strictly prohibited. We actively monitor and enforce these rights to preserve our brand's unique fusion of acoustic precision and visual artistry that defines the Sonoluxa experience.
Our technical support specialists, trained in both audio engineering and light technology, are available via email at [email protected] for product inquiries, technical assistance, and setup guidance. Response time is typically within 3 business days (may extend to 5 days during high-volume periods or product launches). For urgent technical matters regarding existing orders or product functionality, please include your order number and specific technical concern in the subject line. We value detailed communication that matches our brand's commitment to creating seamless audio-visual experiences.
